Returns & Exchanges
At Mous, we stand by the quality of our products and offer a 30-day return window for all items in their original, unused condition. Whether you need a different style or a full refund, our streamlined process ensures your tech protection needs are met without any hassle.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your Mous products in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing